FREQUENTLY ASKED QUESTIONS
Credit Card approval requires an address match to the billing address you enter, when completing an order, and the billing address your bank has on file for that card. Repeated attempts to place an order with incorrect information will place various holds of funds on that card. If your order did not go through and got declined, the charges are pending and not actual charges. These pre-authorizations will “fall off” at your banks discretion. Please do not get alarmed, if the charge is determined to be declined or pending charges, it will be cancelled and the funds should go back to your account in a few days.
If you did not receive an order number immediately after attempting to purchase then the transaction was unsuccessful and did not go through.
Our shipping department located in the Charlotte, N.C. area works hard to get every customer’s order shipped out as soon as possible during business hours. The processing time is 24-48 business hours after an order is placed, excluding weekends and holidays. Once this period is completed, the tracking information will automatically be sent out through email to show that it is ready for shipment.
Please Note: Orders placed on Friday after 1:00 PM US EST (Eastern Standard Time) will begin processing on the following Monday.
During times of increased orders, such as holiday seasons or exclusive promotions, the processing period may be longer than usual.
Once an order is placed, it cannot be modified or cancelled. Please make sure the the shipping address is correct and you are satisfied with the products you are about to purchase. If you have any questions about our products, please contact us by email before placing an order.
Sorry but at this time we do not ship internationally
Yes, we do periodically offer coupons, discount codes and or onsite specials. You can also sign up for our newsletter for the latest products and money-saving discounts.
STILL HAVE QUESTIONS?
We will respond to every email within 24 business hours in the order we received them, excluding weekends and holidays. Please make sure to read the common FAQs above and our normal operation hours. To avoid any delay or confusion, we ask that you reach out to us from the contact email provided on your order. At the moment, we currently do not offer phone support.
By Email (Please include your full name, order number, email address on order – If applicable):
- General Information
- Defective Issues / Returns & Exchanges
Thank you for your interest in our products. We have proudly been providing products to our valued customers for over 10 years. Every item is hand selected by our team based on the quality and affordability of the item, in return making our selection purely great. We thank all of our new and repeat customers. We truly value your business. If you have any questions please contact us and we will gladly assist you in finding the best vape products at the best prices. have a wonderful day!
What Real Clients Are Saying
Vape Greatness is my go to source for all of my vaping products. I trust their prices, and the shipping is always FREE! Good quality items, good and easy process. I will be back!
These guys always have the best deals I can find. I have searched for other good online vape shops but VG seems to always have the best selection, and pricing. Thank you!